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1
What colors are available for your products?
Our products come in a variety of colors. The specifics can be found in our e-catalogue, but generally, we offer options such as black, gray, pink, red, yellow, blue, green, purple, etc. Custom color requests can also be accommodated. Specific reference to the Pantone color number you provided
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2
Do you offer customization services for the products?
Absolutely! We can customize the products according to your specifications, which includes adding branding, changing colors, or adjusting features and custom package since we have rich successful design and produce silicone product experiences with more 13 years. Please provide us with your requirements so we can tailor our products accordingly.
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3
Can I request a sample before placing a bulk order?
Yes, we encourage requesting a sample for your review before committing to a large order. Please provide us with the necessary shipping information, and we will arrange for a sample to be sent to you.
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4
How long does it take to receive a sample?
The delivery time for a sample usually depends on the shipping location. Once the request is processed, samples typically arrive within 【 ① for now have sample : 1 day ready well , shipping time: 3 to 4 days;② Custom sample : approx 7 days , shipping time : 3 to 4 days】 . For expedited requests, please let us know, and we'll do our best to accommodate.
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5
Is there a discount for bulk purchases?
We offer competitive pricing for bulk orders. Pricing details, including any applicable discounts, will be outlined in the quote we provide after understanding the full scope of your order requirements.
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6
What payment methods do you accept?
We accept various payment methods, including TT, credit card payments, bank transfers, and potentially other methods by arrangement. Payment terms and conditions will be clarified during the ordering process.
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7
What is your return policy for bulk orders?
For bulk orders, returns are handled on a case-by-case basis. Generally, we accept returns for defective items or if your order doesn't match your specifications. Detailed terms will be provided in our agreement.
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8
What is the cost of shipping for a bulk order to the our country?
Shipping costs vary based on the order volume and the final destination. Once we have all the details regarding your order, we'll calculate the shipping costs and provide you with a detailed quote.
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9
What is the lead time for a bulk order of 1000 units?
The lead time for a bulk order can vary, but standard production time is typically 15 working days. Expedited production options may be available if needed; please discuss this with us in advance.